Refund policy

Our 60-day guarantee

We stand behind what we sell. If you are not satisfied with your purchase for any reason, you may request a refund within 60 days of the delivery date.

 

How to start a return

Contact us with your order number and a short note about the issue. We will reply within 1 business day with return instructions and a return address. Please do not send an item back before contacting us, as returns received without prior authorization cannot be processed.

 

Condition of returned items

To be eligible for a refund, the item must be returned in its original packaging and include all accessories that came with it. For hygiene reasons, replacement roller heads that have been opened cannot be returned, but this does not affect your right to return the main device.

 

Return shipping

If the item arrived damaged, defective, or is not what you ordered, we cover return shipping. For all other returns, the customer is responsible for return shipping costs.

 

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.

 

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 14 days of delivery with a photo. We will send a replacement or issue a full refund, your choice, and you will not need to return the original item.

 

Order cancellations

Orders can be cancelled for a full refund any time before they ship. Once an order has shipped, our standard return process applies.

 

Contact

Contact us with any question about a return and we will respond within 1 business day.